Is the product available?If by selecting the size and finish of an item from its product page, you see the &#x2018;ADD TO CART&#x2019; button, it means that the product is in stock and you can proceed to purchase. If on the other hand, you see the &#x2018;NOTIFY ME WHEN AVAILABLE&#x2019; button, it means that the product is not currently in stock but will be in the future. When will this item become available?We suggest you visit the product page and subscribe to the &apos;NOTIFY ME WHEN AVAILABLE&apos; button. As soon as the product is back in stock, you will receive an email notification and you can place your order.

Checking product availability

Out-of-stock items: Alessi will issue a refund

Is it possible that I ordered an item which is not available for dispatch? Generally, everything that is available on our site and for which you can place an order, is in stock and can be shipped.Unfortunately, in sporadic cases, it may happen that due to low stock availability of certain items, and high demand, the item in question may be available for order on our website, but when the order is prepared for dispatch, the item results in being out of stock. In these cases, we will contact you promptly and offer you a full refund of your order, or, if there are other items in your order, we may proceed with partial fulfilment of your order (without adding shipping costs), and issue a refund for the unavailable item. In both cases, we will contact you before proceeding.We would like to inform you that we do our best to avoid this inconvenience!

Product ordered and paid but out of stock

Help Center Alessi UK

PRODUCTS AVAILABILITY

Placing an order

Shipping to a country other than mine

Checking order status

Modifying an order

Modifying the delivery address

Tracking an order

Deleting an order

Paying an order

Order confirmation e-mail

Invoicing

Warranty

ORDERS

Creating an account

Forgotten password

Modifying my Account

Deleting my Account

Newsletter subscription

ACCOUNT&NEWSLETTER

Dispatch times

Orders destination countries

Delivery times

Lost packages and orders delivered to a wrong delivery address

Shipping fees

SHIPMENTS&DELIVERIES

Returning the order

Damaged goods received

Exchanging a gift

Exchanging a product

RETURNS&REFUNDS

Applying a discount code

Getting a welcome discount code

DISCOUNTS

Gift-wrapping

Product personalisation

E-Gift cards

GIFTS&PERSONALISATION

Made in...

Plissé Collection: kettles

Plissé collection: toasters

Plissé Collection: Blender and sets

Plissé Collection: Citrus-Squeezer

Plissé Collection: Milk Frother

Plissé Collection: Drip Coffee Maker

Plissé Collection: Digital Kitchen Scale

Plissé Collection: Thrmo-Insulated Jug

Plissé Collection: Capsule Coffee Machine, Holder and Crusher

A Comprehensive Guide to Cleaning Stainless Steel

The Design Coffee Makers by Alessi

Alessi Cutlery

Alessi Pots and Pans

Alessi Kettles

ROCC Collection: The Olfactory Essence of Matter

PRODUCT GUIDES & INFO

Still need help?

CONTACT US